Mobile Communications in Action at Maple Grove Hospital

Maple Grove Hospital truly embraces the latest technology, and we’re proud to be part of their communication solution. Built from the ground up and opened in 2009, this state-of-the-art facility is as quiet as it is modern. This helps promote healing and reduces stress for patients as well as staff.

Behind the scenes, Amcom middleware connects to the Rauland-Borg nurse call system and Philips patient monitoring units to send staff alerts on their Vocera badges. This allows the right staff members to receive notifications and respond to changes in patient conditions quickly – without a lot of noise and confusion.

Another interesting thing about how staff communicate is that because different alerts are sent to different staff members, general efficiency is amazing. If a patient presses the ‘pain’ button on the nurse call system’s bedside control unit, that goes to the appropriate nurse. But a request for ‘water’ or ‘toilet’ goes to an aide. There’s also an LED screen in each room where nurses can request supply replenishment as needed to avoid spending time tracking down particular items.

Right message, person, device, time. It’s hard to beat.

Learn more from Maple Grove’s CEO Andy Cochrane in Healthcare Executive Insight’s recent article.