What’s in Your Texting Solution?

Over the past few years, the explosion of smartphone and tablet use in healthcare has been accompanied by the fear of electronic personal health information (ePHI) vulnerability and potential HIPAA violations. The engine of capitalism has produced a multitude of encrypted texting options for healthcare to address the security risk, but not all solutions are created equal. Beyond simply encrypting messages, what about other important features? 

1. Can physicians and others access on-call directories to quickly locate the right person or role? 
2. Can staff text back and forth to any device in the directory (two-way pagers, WiFi phones, etc.)? 
3. Are there message delivery confirmations to close the communications loop?
4. Is there a full message log to support audits and provide proof in case of litigation? 
5. Can you remotely wipe messages from a lost/stolen device? 
6. Is the solution intuitive so users will be eager to adopt it? 

Providers strive to treat the whole patient, not just a symptom. Similarly, my team and I strive to give providers more than a plain bandage to treat their ePHI security. We treat the whole communication picture. 

If you are interested in a secure, HIPAA-compliant texting solution, or other treatment options, you can chat with one of our business solution advisors for more information!