A Silent Success

I love being able to share examples of how Amcom’s products are improving the way clinicians work and improving care for patients.

In Lawrenceville, Ga., award-winning healthcare provider Gwinnett Medical Center (GMC) is seeing great results from their use of Amcom’s Web-based on-call scheduling system. GMC’s improved communication efficiency reduced monthly overhead pages from 14,000 to 100, providing a much quieter healing environment for patients. Since noise can affect patient healing as well as satisfaction, this is a big win on multiple fronts. In addition to noise reduction, the hospital also shaved 4-5 minutes off the time it takes to send and receive a page.

GMC is also using the Amcom clinical alerting system and is adding emergency notification. The Amcom clinical alerting system integrates with their nurse call system to send alerts to nurses on their wireless phones, enhancing peer communications and increasing care efficiency. GMC goals for emergency notification are to reduce average treatment time for heart attack patients (STEMI alerts) and improve staff coordination for trauma cases.

“We’ll be able to reach all the right people simultaneously. Because the solution will be completely integrated with our Amcom on-call schedule we can call only those on duty, reach them on any number of preferred devices, track their responses, send instructions and even escalate the call if needed.”

- Lu Black, Gwinnett Medical Center Telecommunication Analyst

Does your institution currently have any initiatives focused around improving mobile communications? What are your success stories? I welcome your thoughts and comments.