The theme of communications runs strong in six of the 10 HCAHPS summary measures. Nurses communicating well. Doctors communicating well. Rooms quiet at night. And more.
Leading hospitals have noticed this. And in this new era of “value-based purchasing,” they recognize that in order to stay competitive and qualify for reimbursements they need to continue to provide outstanding care – and focus on those HCAHPS scores.
The good ones are improving processes and relying on communication technology to help with key issues like:
• Falls and medical errors
• Patients feeling safe
• Getting key info to clinicians quickly
• Speeding response time for requests
• Cutting environmental (often overhead) noise
Amcom Software helps hospitals solve these challenges with encrypted critical smartphone/tablet messaging and clinical alerting middleware.
Learn more in these videos:
How do you approach issues like these in your hospital?
Monday, April 2, 2012
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