Emory University: Making Meaningful Connections Through Technology

We are excited to share with you a new video we created with an exceptional customer, Emory University Hospitals.

Over the years, Emory University Hospitals has become a true leader with its approach to technology, staff communications, and patient care. Emory has worked with Amcom Software to create a unified communications platform which includes:

• Sending critical messages to staff on smartphones


• Notifying all necessary staff simultaneously to speed treatment for heart attack patients (notable reduction in average door-to-balloon time)


• Running an efficient, consolidated contact center that provides top-notch service for 6,000 to 8,000 calls/day


• Managing organization-wide on-call scheduling online

Watch now to learn more about Emory's approach to technology and staff communications. We're thrilled about the success this long-time customer has achieved using its Amcom solutions and hope you find this video inspiring.

Would love to hear your comments!

Winthrop-University Hospital: Smartphone Messaging and Web-Based On-Call Scheduling

We’re pleased that our customer Winthrop-University Hospital is implementing Amcom solutions for smartphone messaging and Web-based on-call scheduling in its 591-bed facility in Long Island, N.Y. The forward-looking hospital will use the Amcom applications to enable highly mobile caregivers to better communicate, elevating patient care and safety.

Winthrop will use the Amcom Mobile Connect smartphone messaging solution to send critical messages to caregivers on their BlackBerry and iPhone smartphones, which will be used to acknowledge the inquiry. The hospital plans to implement the solution on 100 phones in 2011, with plans to add up to 1,000 more phones in 2012.

The Amcom Web-based on-call scheduling solution, WebXchange, will serve several purposes at Winthrop. Staff will be able to update on-call schedules at any time to reflect even last-minute calendar changes. This Web portal can also be used to send critical messages to smartphones as well as other communication tools at Winthrop, including pagers, desk phones, and email applications.

Read the full announcement.