Supporting an Aged Care Facility with Mobile Communications

While we talk a lot about hospitals staff’s needs for mobile communications, there’s another facet of healthcare that has similar requirements: aged/senior care. Many of these organizations offer residents a range of care options from self-sufficient apartments to round-the-clock medical assistance. The ability to send notifications from in-room nurse call and other facility-wide monitoring systems (door alarms, building management) directly to caregiver’s mobile devices is growing in popularity. This speed of communication improves response time to a variety of situations, some of which are life-threatening. It also helps staff work more efficiently by knowing the exact location and nature of the alarm.

Case in point, we just issued a story about Queensland, Australia-based aged care provider Bethany Christian Care. This progressive organization has improved their responsiveness to resident calls for assistance by using Amcom middleware. The solution works with Bethany Christian Care’s nurse call system to escalate requests for resident assistance directly to staff on their Cisco Wi-Fi phones. This enables staff to tend to residents’ needs more quickly, complying with both industry regulations and its own mission for quick response times.

Read more in the press release.