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So far in 2012 we’ve seen more and more companies making the move to encrypted, traceable smartphone and tablet communications. Many of these organizations are focused on developing their mobile device strategies and keeping in compliance with guidelines from HIPAA and the HITECH Act. Many want to improve how their physicians and nurses communicate no matter where they are. All want to help speed and improve patient care while making it easier for staff to do their jobs efficiently.
In the stories below you can hear more about how these notable hospitals are implementing Amcom Mobile Connect for their patients and staff:
We’re thrilled to be working with these and many other hospitals as they use the latest mobile communications in smart—and secure—ways.
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We are thrilled to announce that Amcom has acquired the IMCO Technologies’ critical test results management suite! Our customers have increasingly requested functionality for the management of critical test results to meet the guidelines established by the Joint Commission in its National Patient Safety Goal Requirements.
Now our hospital customers can improve patient safety and caregiver productivity by streamlining the delivery of this information to ordering physicians. As an example, this solution can be integrated tightly with RIS/PACS systems, offering far better workflows for radiologists.
The newly renamed Amcom Critical Test Results Management solution brings together once-disparate pieces of information essential to the effective sending of test results to the clinicians who ordered them. In particular, the new solution will integrate the critical test results functionality from IMCO with Amcom’s suite of communication workflow solutions, including the Amcom Mobile Connect™ smartphone and tablet messaging application. This means physicians will be able to receive these results on their preferred mobile devices no matter where they are, speeding patient care. We’ll talk more in the future about the integration between Amcom Mobile Connect and this new Amcom Critical Test Results Management piece.
We’d love to hear your comments. You can also learn more about the product on our web site.
While it’s hardly news that smartphones are continuing to make inroads in hospitals, many of the stories focus on organizations incorporating these devices alongside existing communications tools like pagers, Wi-Fi phones and the like. But at Froedtert and the Medical College of Wisconsin in Milwaukee, the team is considering going full-force with smartphones and retiring their pagers.
WUWM 89.7 FM - Milwaukee Public Radio recently did an article on this organization’s use of smartphone messaging and the importance of closed-loop communications. They highlight their ability to coordinate care faster while adhering to security steps for messages and devices.
Check out the article.
Learn about Amcom’s smartphone communication capabilities.
Any comments about what’s new with smartphone use at your healthcare organization?
The theme of communications runs strong in six of the 10 HCAHPS summary measures. Nurses communicating well. Doctors communicating well. Rooms quiet at night. And more.
Leading hospitals have noticed this. And in this new era of “value-based purchasing,” they recognize that in order to stay competitive and qualify for reimbursements they need to continue to provide outstanding care – and focus on those HCAHPS scores.
The good ones are improving processes and relying on communication technology to help with key issues like:
• Falls and medical errors
• Patients feeling safe
• Getting key info to clinicians quickly
• Speeding response time for requests
• Cutting environmental (often overhead) noise
Amcom Software helps hospitals solve these challenges with encrypted critical smartphone/tablet messaging and clinical alerting middleware.
Learn more in these videos:
How do you approach issues like these in your hospital?
It’s very satisfying as a company to work on developing a new solution that so many healthcare organizations really see a need for. We love doing something that helps people perform their jobs better and take a little hassle out of their days. Actually, a lot of hassle, from what we hear.
Here’s the scoop. Given the importance of communications in patient care, there’s a pretty big disconnect going on in hospitals. Doctors need to talk to one another, and nurses often have questions for doctors. The problem is with busy schedules, clinicians have a tough time actually connecting when needed. Sometimes this means patient care suffers.
We were thrilled to announce Amcom Care Connect this week, which helps these important conversations happen in a timely manner. Just as importantly, the solution incorporates doctors’ preferences on how they wish to be contacted. So factors such as time and day, caller, and urgency help route requests to the right person. Maybe that’s the ‘on-call cardiologist.’ Maybe that’s a specific person who has specified calls from 2 p.m. to 4 p.m. should go to an iPhone. But after 4 p.m., urgent calls should go to the on-call physician instead.
It made a lot of sense for us to develop this technology. Not only was there significant demand for it, but we were also able to leverage customer data that is typically already in our system. This is through integration with existing Web-based directory and on-call calendars.
It’s actually simple to use. Dr. One has an urgent need for a consult. She calls the local Amcom Care Connect phone number and answers a few short questions. The system sees that Dr. Two is on-call and wishes to get urgent messages on his Android. The call is connected and no time is wasted. This call and all others are saved for several years to create an effective audit trail.
See how it works in this short video.
We’ve already had a tremendous response to this product. As always, we’d love to hear your comments as well.
